Change auto assigned printer email address

[Sammoi]

Hi,

I have the printer HP Color LaserJet Pro MFP M281fdw. I had to do a hard reset and now want to change the auto assigned email adress for the printer with random numbers and letters (XXXXXXX@hpeprint.com) into the one address @hpepint.com that I previously customized and created.

I already tried different options : it seems that hpconnected.com is not working anymore, and I cannot use HP SMART as it seems the printer is not compatible with this website

Can someone help ?

Thanks

[Hawks_Eye]

Hi @Sammoi 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Since you've done a hard reset, your HP Color LaserJet Pro MFP M281fdw has likely reverted to a randomly assigned ePrint email address. Unfortunately, HP no longer supports HP Connected, which was previously used to customize ePrint addresses. 

However, here are some steps you can try:

 

1. Check HP Smart for Email Customization

• Go to HP Smart.
• Sign in with your HP account.
• Select your printer and look for ePrint settings.
• If customization is available, enter your preferred email address.

 

2. Use Embedded Web Server (EWS)

• Print a Network Configuration Page from your printer.
• Find the IP address and enter it in a web browser.
• Navigate to Web Services → ePrint Settings.
• If an option to change the email exists, update it.

 

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Take care, and have an amazing day!

Regards, 

Hawks_Eye