Change cartdriges region

[JPC79]

Hi,

I moved from Asia to Europe and the new cartdriges (302) are not recognised by my Officejet 4650. Can anyone help?

Regards

[Deep_World · Accepted solution]

Hi  @JPC79,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I  understand how  it must be to move regions and suddenly find your printer cartridges aren’t being recognized.  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

To perform a printer region reset you need to meet the following conditions: 

  

 

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

Deep_World

[JPC79]

Hi all,

The solution provided did not work.

Does anyone else have a solution?

Regards

[Deep_World]

Hi @JPC79,

  

Thank you for the response. 

  

Try these steps if you are having trouble accessing the requested page: 

1) HP Smart, Click the gear icon on the Home screen, then click "About." 

2) Right-click on the HP Smart logo while holding down Ctrl + Shift. 

3) Screenshot the codes in the "Set New Region" page to send support 

If the above step doesnt help then follow the below steps : 

1. Click on Setting of the HP App 

2. then click "About."  

3. Ctrl + Shift + right-click on the icon 

4. You will get an option to reset the device.

Kindly send the screenshot in private message .
To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community.

I hope this helps.  

[JPC79]

Hi @Deep_World,

I can access the region change information, but I can not open your private message anymore.

[JPC79]

Hi @Deep_World and all,

Can anyone help?

It is very frustrating, I need to print documents urgently and I've stuck for a few days now with a printer which doesn't recognise cartridges made for the very same model in another part of the world... Makes me think that I shouldn't by original cartridges anymore, or even buy a printer from another brand.

[Deep_World]

Hi @JPC79,

Kindly confirm to which country in europe are you looking to reset the printer to?

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 
 

Private Messages - HP Support Community

Regards

Deep_World

[JPC79]

Hi Deep_World,

My current country is France.

Regards