Change cartridge region

[aztek56]

I recently moved to Europe from Latin America. I need to install new cartridges for an OfficeJet Pro 9020 printer. From looking at the forum it seems I need to provide some information to the employees so the change can be performed. Can someone contact me to complete this process?

Thanks!

[Kuroi_Kenshi]

Hi @aztek56,

Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

To perform a printer region reset you need to meet the following conditions: 

  

 

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

Take care and have an amazing day ahead! 🚀

Kuroi_Kenshi

Best regards,

[aztek56]

I already shared information on DM. Thanks for the support I hope to get this solved today.

Cheers!

[Kuroi_Kenshi]

Hi,

Thank you for the information. could you please let me know which country you have moved to? 

Best Regards,

[aztek56]

Answered via DM.

Let me know what should be the next steps.

Thanks!

[aztek56]

Any updates?

[Kuroi_Kenshi · Accepted solution]

Hi,

I have sent the resent codes via private message. Please try them out.

Best Regards,