Change country /region on my printer

[luciagabrielli]

i bought my HP Officejet Pro 8610 in argentina but  seems that is instaled like i live in the USA. i hadn´t had any problem until i bought a cartridge last week (number 950) . When I tried to install the new cartridge I found out about this “incompatibility” thing.

i would like to know how do i do the reset.

[TEJ1602]

@luciagabrielli, Welcome to HP Support Community!

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[asmita6658 · Accepted solution]

Hi @luciagabrielli

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Historian1500]

Hallo! I recently moved from the US to the Netherlands. I bought a full set of cartridges in the Netherlands, but I know I have to reset my printer settings in order to use them. Can someone at HP help me do this? I tried with the Virtual Assistant but kept getting stuck in a cycle of doom. Thanks!