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[Pream4317]

“I bought a new HP DeskJet 2820e but it says the printer is associated with another account. Error code UA_400_EB000U0422.”

[Dragora]

Hi Pream4317

Because this is a security feature to prevent people from stealing "Instant Ink" subscriptions, only HP Support can manually unlink a serial number from a previous account. You will need to contact them via the HP Support Website and provide your serial number. They are usually quite fast at "releasing" these units once you explain it was a new purchase.

I hope the above is helpful

If this helped you solve your problem, please mark my answer as the solution. Thank you.

[ferRX]

Hi @Pream4317 Hi, mate, good arvo,

This could be related to network connection on printer, you may need to restart your printer.

Also please check steps in the next document:

>> HP app errors during setup and account registration

https://support.hp.com/au-en/document/ish_7581114-7581170-16

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* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

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