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HP Recommended

I changed internet . How do I attach the printer??  None of the HP instructions help and the Virtual Assistant [content edited]

3 REPLIES 3
HP Recommended

Attach how? Wired? Wireless? Which printer do you have? This KB article might help: https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Wi-Fi-connection-is-lost-after-router-or-netwo...

 

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HP Recommended

This is an HP6455e Envy  Following your instructions I watched the tutorial. Followed the steps. Still does not connect.  I changed internet. It was working fine until then. lm at my wits end. I've followed all the tutorials, instructions etc........... NOthing. No touch screen so I can't do a search for the router or enter the network password. I'm beyond frustrated. 

HP Recommended

I'm about ready to take a hammer to it.  I have to urgently print my wife's lung transplant documents. I'm heading off to Office Depot today if I can't get this printer to work.  Isn't there anyway that I can do a search fort my internet router  and enter the password on this no touch screen printer??

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