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‎01-24-2021 09:23 AM - last edited on ‎02-20-2026 01:10 AM by Moderator

HP Recommended

I have 2 identical printers.  I have changed the name in Window's settings, but they still show up with the same name in HP App.  How do I get the app to recognize the different names so I can know which printer I need to select when printing/scanning?

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2 people had the same question
2 REPLIES 2

‎01-29-2021 04:11 AM

HP Recommended

@Tollerdog

 


Welcome to HP Support Community


I would like to help

 

 In the HP Smart app there isn't an option to change the printer names. However, you can differentiate between the printer through their serial numbers. This way you may chose the correct printer and scan:

 


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎03-13-2021 11:27 AM

HP Recommended

This is so stupid.  I have the same situation - two identical printers but cannot differentiate them in HP Smart.  Very poor software design not to able to do this.  Who wants to look at the serial number each time?  

4 people found this reply helpful
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