Change oJP 9020 Region

[Kewayne1]

I moved to the US and I am trying to change the printer region. I am already on the reset page in the smart app and need the code to complete the region switch.

Printer SN: [edited]
Total Page Count: 92
Cyan Cartridge ID: 
Magenta Cartridge ID: 
Yellow Cartridge ID: 
Black Cartridge ID: 
RX (last 4 digits): 0000

[Hawks_Eye]

Hi @Kewayne1 

 Welcome to the HP Support Community! We're here to help you get back up and running.

If the printer will be used in a different region from where it was originally bought and used, we need to perform some changes called a regional reset for your printer; only after that will you be able to use the printer with the current region's ink cartridges.

I will be glad to assist you with the regional reset on your printer. 

In order for me to perform the reset, I need few details which cannot  be shared in public.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[Kewayne1]

Thanks I responded to your email

[Hawks_Eye]

Thanks for replying @Kewayne1 

I have shared the steps required for our next course of action to complete the reset.

Keep me posted.

Regards,

Hawks_Eye

[Kewayne1]

Can you please provide me with the code, I already went through all the steps from the beginning. I am at the screen to enter the code.

[Hawks_Eye]

Thanks for your patience @Kewayne1 

I have shared the code in private message.

Please check and keep me posted on how it goes.

Regards,

Hawks_Eye