Change of country - moved from England to America - how do I setup HP Smart Print again?

[pequot]

Right folks,

So - moved from England to America.

So - I tried to change country in my UK subscription, no luck.

So - cancelled HP Smart Print. 

Now - how do I enrol this printer again? I tried using the app, windows, nothing works at all.

Will be a shame to throw away a perfectly running printer and buy another one.

Please, please help. If someone is in USA and can offer to go through this with me on a call, will be even  better. 

Thank you 

[Kuroi_Kenshi]

Hi @pequot,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Update the Printer's Firmware:

• Ensure your printer firmware is up-to-date. You can check for firmware updates directly from the printer's touchscreen or by visiting the HP website.

Uninstall and Reinstall HP Smart:

• If you face issues with the app, try uninstalling it and reinstalling the latest version from the HP website or your app store.

Change Printer Region Settings:

• Sometimes, your printer’s region settings need to be updated. You can contact HP support to assist with changing the region settings.

Factory Reset the Printer:

• Performing a factory reset on your printer might resolve any underlying issues. Instructions for factory resetting your printer can be found in the user manual.

Enrolling in HP Smart:

• Open the HP Smart app on your device.
• Sign in to your HP account or create a new one if you don't have one.
• Select Add a Printer and follow the on-screen instructions to connect your printer.

Reconnect to Wi-Fi:

• Ensure your printer is connected to the correct Wi-Fi network. Use the touchscreen interface on the printer to navigate to network settings and choose your Wi-Fi network.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[pequot]

This solution does not work. 

Please can you suggest alternate solutions?/ 

I called HP support and after 35 minutes, managed to speak with someone who was lost. 

[zoey7886]

@pequot, Welcome to the HP Support Community! 

We're here to help you tackle that printer issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 

[Garp_senchau]

Hey @pequot,

Thank you for your response, My colleague is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

Could you please let me know which cartridge you were using previously and which ones are currently available? Additionally, are the available cartridges working fine, or is the issue specifically related to the smart print feature?

Also, have you subscribed to Instant Ink? I'll be happy to assist you further once I have this information.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[pequot]

hey

I've answered this about once earlier. 

Cartridges are from HP, but from HP in the UK - but they should work. 

I had subscribed, but because no one seems to help me in setting up my a/c, I've cancelled it now.

I've changed my laptop to USA (region setting), and that does not work either. 

Has NO ONE in HP ever thought one retail client would ever move country ? 

[Garp_senchau]

Hey @pequot, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,