Change printer region settings

[akoiR]

I have moved from Canada to Hungary and my HP OfficeJet PRO 8600 printer does not support the new HP European cartridges. How can I change the region settings on my printer?

[Bob_Headrick]

HP introduced regionalized cartridges (Z10, Z20, Z30 and Z40) for the previously universal 950/951 cartridges in about January 2017.  The printer will "lock" itself to the first Zxx cartridge installed in the printer.  If you are in the US/Canada the printer likely became locked to Z10 cartridges, you will need this changed to -Z20.    You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will need to have the full featured driver installed to generate the codes needed to reset the region.  You will also need to have a set of Z20  cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

The regionalization reset is covered by cartridge warranty, see the document here for information.   I have also seen folks having good success posting to the HP Support Facebook page here.

Please post back here with your results, especially if you require more assistance.

[akoiR]

After being online for 6.5 hours with HP Support on Messenger, this is what they came up with:

I'm soo sorry to let you know that there is an issue with the tool to generate the Code for you .
I request you to contact the Phone support team in your region and they should be able to help you with it .

This company is a joke.

[Bob_Headrick]

I will ask to have your case escalated. 

[Jay_G24]

Hi @akoiR,

I'd like to help!

I understand you moved and the printer is not is accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[akoiR]

PM sent. Thanks. 

[akoiR]

I need the forum members to see what kind of help they'd get from HP Support when they needed it. I have been waiting for the new region settings for my printer for six days now, but instead of telling me the new region codes, HP Support encourages me to ask for help from other forum members. LOL.

 Jay_G24 to akoiR

‎11-22-2021 08:53 AM

Re: Change printer region settings

Hi @akoiR,

I understand you need assistance and I’d love to help.

However, we encourage our customers to create a public post so that the conversation may help other community members find a similar solution. Hence, I would request you to create a public post with the same query, so that you may get your answers from the various members we have in our community forums at HP.

If you have already created a public post, please send me the link. 

To learn how to use the HP Support Community, refer to this post.

It’s been a pleasure interacting with you.

Have a good day ahead.

and , Welcome to the HP Support Community.  

[Jay_G24]

Apologies as the private message came in as a new case ID and your old case wasn't linked to the message, that response was sent thinking you were a new customer.

I have generated the values and shared them in a private message.

Hope this helps!

Keep me posted!

[akoiR]

I have been waiting for HP Support to help me update the region settings on my printer for nine days now.

Yesterday I got a code from one of their agents, but the code did not work. I entered exactly the same numbers that I was given, but I get an error message saying:

"Device region reset error
Sorry an error occurred. Please try again."

I entered the code twice. Could anyone help me with this?

[Jay_G24]

Thank you for getting back to me.

Reset the product

remove the ink cartridge.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

reinsert the ink cartridge.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

Let me know how this goes!