Change region for HP OfficeJet Pro 9015

[PetrWolf]

Hello!

I bought my printer (HP OfficeJet Pro 9015) in the US and subsequently moved to Europe (Czech Republic).

Instead of the original 962 cartridges, I'd like to use 963 type available here.

According to other posts on this forum, a regional reset of the printer is required.

I tried following the available instructions, using two different laptops (Windows and Mac) but was unable to open regional change menu.

Please assist, I am currently unable to use the printer

[Nal_NR]

Hi @PetrWolf,

Welcome to the HP Support Community

I'd like to help!

I understand you moved, and the printer is not accepting the new region cartridges.

NOTE: regional reset is attempted on a best-effort basis, it might not work on all printers. 

If this does not work, we cannot re-attempt it as it may brick the printer

We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.