Change region

[Shadha]

How do I change the region or country for my HP DeskJet Ink Advantage 1115?

[Irfan_06]

Hi @Shadha,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have a printer USB cable?

Do you have the printer full feature software and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Shadha]

Yes, The above conditions you have mentioned are all okay.

The operating software that I use is Windows. My printer is HP DeskJet Ink Advantage 1115.

[Irfan_06]

Hi @Shadha,

Please install the previous country ink cartridges and perform the steps given below.

1) Launch the printer software from the desktop icon Or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4) If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

5) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Shadha]

I have sent you the requested screenshot.

Thanks in advance!

[Irfan_06]

Hi @Shadha,

I am sorry to inform you that we did not receive your private message, kindly help me with the screenshot again in a private message to assist you further.

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

Take care and have a great day ahead!

Irwin6

HP Support

[Shadha]

I sent you the screenshot already. How come you didn't get it? I tried sending again, but it shows "authentication failed".

[Irfan_06]

Hi @Shadha,

I am sorry to inform you that the private message was not received on my end again.
This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support