Change the printer region

[GI91]

Hi there,

I have a printer that I bought in Australia. it's an Envy 4520 and it's out of warranty. I have since moved to Europe and cartridges here have a different code to those in Australia (australian are 63 and European are 302) and the printer doesn't accept them. I understand that the printer region can be changed with the help of HP support. I have contacted HP Australia support and they told me to contact HP Austria. However, I can't find any details apart from the Virtual Agent, which doesn't really work for this issue, or paid support. This has been a very frustrating experience. Could someone please me help change the region code on the printer?

Thank you!

G

[Kumar0307 · Accepted solution]

@GI91, Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!