Changed Colours

[Novice681]

Hi All

I have a colour laserjet CP2025 printer and I have noticed that the printer colours now do not match those shown on my laptop screen.  When I first used the printer the colours on the printed image and those on my screen matched, but now when printing the same image there is a disparity in the colours.  This issue began when some drivers were updated and the printer began printing in black and white only, and I needed to go into printer properties on my laptop and change 'device type' from black and white to colour.

I have recalibrated the colour on the printer, cleaned print heads and cartridges.  Has anyone else had this problem and if so, did you mange to fix it?

[Vjx]

Hello Novice681 ,

Thank you for reaching out. Regarding your query on colour LaserJet CP2025 printer that you’re experiencing.

Appreciate you trying out exhaustive troubleshooting !!!

Kindly review the instructions as below :

- Were there any hardware or software changes recently 

- Share more details of the product like serial product numbers or complete model name

- Please confirm if the laptop is HP or any other brand

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/us-en/drivers/hp-color-laserjet-cp2025-printer-series/model/3673581

Use Diagnose & Fix in the HP app to repair common printing issues (Windows, macOS)

https://support.hp.com/sg-en/document/ish_3666269-3612259-16

How to Fix Common HP Printer Problems

https://www.hp.com/us-en/shop/tech-takes/how-to-fix-common-hp-printer-problems

This will help us narrow down the cause and suggest the best fix