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‎09-11-2026 09:06 AM

HP Recommended
Product: HP ENVY 6032e All-in-One Printer

Recently changed WiFi providers from Virgin to Sky.  Going through HP app, finds printer, finds WiFi, lets me put in WiFi password…. Then a big fat nada ‘ We can’t set up your printer from your mobile device right now’. Please try again later.  It also directs me to 123hp.com to try from a desktop/laptop…… that website doesn’t appear to exist…..

 

any ideas of where I am going wrong? 

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1 REPLY 1

‎09-11-2026 08:09 PM

HP Recommended

Hi @Leighannedavi ,

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=kD_MmKHB2Mo

For installing printer on Windows use the next driver:

For Macbook computer use the next software:

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

_,.-,,.-,.-,.

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

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