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Changed printer security settings - can no longer print or even delete device to re-install!

HP Recommended
HP F8F620 (HP OfficeJet Pro 9020 series)
Microsoft Windows 7 (32-bit)

I have a new HP Officejet Pro 9020 printer.  I originally linked it successfully to both my own personal PC and my work laptop.  

 

I then stupidly changed the security settings for the work laptop and made a mess of it so that I have now  denied myself access to the printer from the laptop. When I try to  print, it says that I don't have access to the  printer.  Troubleshoot can't identify the problem but I know that it was of my own making.  I don't even have access to remove the printer and  so that I can re-install it. 

 

Like so many others, I am working from home just now so really need to be able to print from my work laptop.  Can anyone help with what steps I should take to give me access again?

 

Thanks.

 

 

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HP Recommended

Hi,

Please try following 'To restore the printer to the original factory defaults' on page 191 of its user guide:

http://h10032.www1.hp.com/ctg/Manual/c06220010

 

Next, reconfigure the wireless connection if required by following the Wireless Setup Wizard (Page 140) and check for any difference.

 

Hope that may help,

Shlomi



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Thanks for your help but restoring the defaults has now cancelled my instant ink subscription and unfortunately not solved the problem.   Do you think I need to contact my ICT dept at work to see if they can remove the printer?  The laptop is connected to my work server through a VPN connection and the installed printer shows on devices and printers alongside the printers that I would usually use in the office.

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