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HP Recommended
HP Officejet Pro 8500A Plus
Mac OS X 10.11 El Capitan

I changed my router and now my printer will not print. The test page from the printer says it is connected and everything is excellent. The blue light is not lite up and when I try to print it says the printer is not responding. It was writing fine before I changed the router. 

1 REPLY 1
HP Recommended

Hi @Janet571, 

 

I'd like to help!

 

Flashing blue light means printer is not connected,Let's connect a printer with a touchscreen control panel-

  1. From the home screen of your printer control panel, touch the Wireless icon .

  2. Touch the Setup icon .

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

  4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

    The printer searches for available networks.

  5. Touch the name of your wireless network.

  6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

    NOTE: 

    Type the exact network name, including any uppercase and lowercase letters.

  7. Type the WEP or WPA key (network password), and then touch Done.

    If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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