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‎12-04-2023 09:05 AM

HP Recommended
Product: HP color E77650
Operating System: Microsoft Windows Server 2019

One of my customers has bought a used HP E77650 printer and I am trying to set it up for them remotely. The previous owner must have changed the password, and when trying to log in to the EWS menu it will not accept the new password we have set using the preboot administrator menu. Are these two separate passwords are we not setting it correctly in the preboot menu?

Any input would be greatly appreciated.

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