• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Deskjet 2680
macOS 12.0 Monterey

Hello, 
We recently moved from the USA to Germany with out printer HP Deskjet 2680. 
When we use the local ink (304 color / black) I'm getting an error that the "Cartridge: Not Intended for Use in Current Device"

I read that there is a way to reset the printer's region, can you help out with that?

1 REPLY 1
HP Recommended

Hi @Itayl,


Welcome to the HP Support Community

 

I'd like to help!

 

I understand you moved, and the printer is not accepting the new region cartridges.

 

NOTE: regional reset is attempted on a best-effort basis, it might not work on all printers. 

 

 

We need to perform a regional reset on the printer to resolve this issue.

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.