Check your account error won't let me print

[Lady_Krypto]

I've been trying to print for the last 2 hours but I keep getting an error that says to check my account. I have downloaded Print and Scan doctor, but it did nothing to fix the issue.  I reset the printer numerous times and attempted multiple test pages after letting the app do its thing, and nothing. 

[Raj_05]

Hi @Lady_Krypto,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already gone through several troubleshooting steps, but let's see if we can figure out what's going on. The error message asking you to check your account might indicate a connectivity issue or a problem with your printer's settings.

Here are a few more things you can try.

• Check Network Connection: Ensure that your printer is connected to the same network as your computer or device from which you're trying to print. You can usually do this by printing a network configuration page from your printer's control panel.
• Update Printer Firmware: Sometimes, updating the printer's firmware can resolve connectivity issues and other bugs. You can usually do this through the printer's settings menu or by visiting the HP website for firmware updates.
• Reinstall Printer Drivers: Uninstall the printer drivers from your computer and then reinstall them. Make sure you download the latest drivers from the HP website to ensure compatibility.
• Check Printer Settings: Ensure that the printer settings, such as paper size, orientation, and print quality, are correctly configured.
• Restart Router and Devices: Sometimes, simply restarting your router, computer, and printer can resolve connectivity issues.
• Check for Firewall/Antivirus Interference: Your firewall or antivirus software might be blocking communication between your computer and printer. Temporarily disable them and see if the issue persists.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support