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‎06-30-2021 11:34 AM - edited ‎07-10-2021 12:35 PM

HP Recommended
Product: HP Chromebook
Operating System: Chrome OS

Hello,

 

i have downloaded the smart print app onto my chromebook but when i login all i get is a blue circle and saying thank you for your pacience.  i have tried uninstalling and reinstalling and still the same.  My printer is a HP Deskjet 2620

 

can anyone please help

Category:
1 REPLY 1

‎06-30-2021 11:58 AM

HP Recommended

Hi,

The HP Smart app is supported on Windows, macOS, Android or iOS devices, while Android apps may work on ChromeOS this is not tested or designed, the app is not optimized for Chromebooks.

 

You may follow below steps to print:

https://support.hp.com/us-en/document/ish_2059279-1992970-16

 

For scanning you may use Webscan or scan from Chrome OS, depending on your printer model:

https://support.hp.com/lv-en/document/ish_2275901-2074064-16

 

If you experience any issues be sure to clarify your printer model as the options may vary.

 

Shlomi



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