Chrome shuts down when I print from web. Prints fine from a file. There is nothing in the queue.

[MBishop1009]

Installed printer yesterday, Have reinstalled software twice.  Printer prints fine from a file.  If I attempt to print from the web it brings up the print dialog box but when I click print it disappears and Chrome shuts down.  The printer icon stays at the bottom of the screen for a moment and disappears.  There is nothing in the queue.

[asmita6658]

Hi @MBishop1009

Welcome to the HP Support Community. 

To better assist you - 

1) Have you tried printing from a different browser? 

2) Does this happen only with specific websites or with all of them? 

While you respond to that, I'd suggest you try these steps - HP Printers - Printing with the HP Print for Chrome App

You may also try re-installing the Chrome browser. Refer to this document for steps. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[MBishop1009]

I am able to print from Edge just fine but still not through Chrome

I haven't tried removing and reloading Chrome.

[asmita6658]

@MBishop1009

Thanks for replying. I'd suggest try re-installing the Chrome browser. 

If the issue still persists, it could be the browser compatibility issue and as a work around I'd suggest you try an alternate browser.