Chrome unstable after installing printer

[Lulu1565]

I installed the HP LaserJet Pro yesterday and it immediately made all Chrome applications very unstable, requiring me to switch to Mozilla to get my work done. I have rebooted twice and the problem persists. The instability is the screen flashes, pages won't load or stall in loading or only partially load.

Any ideas? Thank you!

[TEJ1602]

@Lulu1565, Welcome to HP Support Community!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted for further assistance.

[Lulu1565]

I have the HP LaserJet Pro M118dw and I connected it to a Microsoft Surface Pro

[TEJ1602]

@Lulu1565

Thanks for replying!

Check if your PC has any updates.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

You can also try uninstalling and reinstalling the printer drivers-

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Now, download and install the full-featured software from here.

Hope this helps!

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