Chromebook will not set up Envy printer

[TerryP2]

HP Chromebook x2 12-f014dx will not set up HP Envy 5660 printer. It will not set up manually either. However, installing the HP Smart app on the Chromebook finds the printer just fine, and says it's connected and ready, and prints an info page from it. Yet it will not add it to the printers section in settings. Please help.

[Jay_G24]

Hi @TerryP2,

I'd like to help!

Try the below suggestions-

Step 1: Check system requirements

Before you install HP Print for Chrome, make sure you have the following:

• A Chromebook or Windows, Mac, or Linux computer connected to the network with an active Internet connection.

• A Google account.

• The latest of version of the Chrome browser.

• The printer hardware is set up and connected to your computer or Chromebook with a USB cable or wireless network.

  • USB connection: Make sure the cable is securely connected to the printer and to a working USB port on your Chromebook or computer.

  • Wireless network connection: On the printer, make sure the wireless signal is turned on and the printer is connected to your network. Make sure the printer is on the same network the Chromebook or computer.

Step 2: Install HP Print for Chrome

To print from the Chrome browser, install HP Print for Chrome from the Chrome Web Store.

1. Open the Chrome browser, and then go to HP Print for Chrome (in English).

   HP Print for Chrome app window opens.

2. Click ADD TO CHROME, and then follow the on-screen instructions.

   The HP Print for Chrome window opens.

   

3. Close the window

Step 3: Print with HP Print for Chrome

Print documents, images, webpages, and emails from apps such as Google Docs, Photos, Mail, or Drive on the Chrome browser using the HP Print for Chrome app

You may refer to -Printing with the HP Print for Chrome App

you may also try the steps in the document -Printing from a Chromebook

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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