Claim Code

[Tattedgypsy]

im being asked for a claim code, online says click the eprint button and things should be able to get resolved. Im connected to the internet but when i hit eprint it says connection error. I cant get a claim code 

[asmita6658]

Hi @Tattedgypsy

Welcome to the HP Support Community. I'd be happy to assist you with the "Claim Code".

1) From the printer control panel, press the Wireless button to access the Wireless Status screen. > Press the Settings button to access the Wireless Settings menu. > Select Print Report, and then select Configuration Page. 

2) Find out the IP address or hostname of the printer from the configuration page.

3) In a supported web browser on your computer or a mobile device, type the IP address or hostname assigned to the printer.

For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://192.168.0.12.

4) Click the Web Services tab.

5) In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.

6) If prompted, choose to allow the printer to check for and install printer updates

7) When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. 

You may also refer to this document - HP Printers - Print with HP ePrint

Hope this helps! Keep me posted. 

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