Claim code no eprint button

[Lolly0381]

• I am trying to set up instant ink. It asking for claim code which I do not have. Help says to press hp eprint button which I don't have one. When I go into account and click print info page. It does not print can anyone advice driving me crazy 

Thank you 

[TEJ1602]

@Lolly0381, Welcome to HP Support Community!

Follow the steps below-

Retrieve your printer claim code by pressing the Information button  to print a page titled “Printer Information Page". This page shows the status of the wireless network connection. See the following instructions, depending on the status of the wireless network connection:

• The printer is already connected to a wireless network:

  1. Press the Web Services button  and the Information button  at the same time to print instructions.

  2. If the printed page does not contain an ePrint address and printer claim code, follow the instructions on the printed page to enable Web Services. After you enable Web Services, a page titled "Congratulations" prints with the ePrint address and printer claim code.

• The printer is not connected to a wireless network:

  1. Press and hold the Wireless button  for 3 seconds to print the Wireless Quick Start Guide.

  2. Follow instructions in the guide to connect the printer to your wireless network.
  3. Press the Web Services button  and the Information button  at the same time to print instructions. If the printed page does not contain an ePrint address and printer claim code, follow the instructions on the printed page to enable Web Services. After you enable Web Services, a page titled "Congratulations" prints with the ePrint address and printer claim code.

If the "Congratulations" page has only an ePrint address (no printer claim code), the printer was previously claimed to another HP Smart account (formerly HP Connected). Print the printer information sheet by pressing the Information button , and then locate the printer IP address on the printed page. Enter the printer IP address in a web browser and navigate to the "Web Services" section of the web page. Remove and then re-enable web services. A page titled “Congratulations” prints with your printer claim code.

Refer to the document HP Printers - Having Trouble Claiming Your Printer?  for additional help.

Keep me posted. 

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