Code 28 error message regarding a printer

[JeriMeri]

I removed a HP printer and replaced it with a Canon.  Unfortunately my laptop shows an error 28 and unknown device where the printer info should be.   My Canon works just fine but I can't figure out how to FULLY remove that HP printer

[A4Apollo]

Hi! @JeriMeri, Welcome to HP forums.

I understand you replaced HP printer with a different brand printer and now you are getting code 28 error.

Don't worry I'll try to help you out.

Did you make any changes to your printer or PC?

Please try the steps recommended below.

It looks to be a driver issue.

Try manually installing the driver. 

Download the driver from Canon website.

Go to the device manager and click on the unknown device needing drivers.
 
Then click on the driver tab.  Click on Update Driver.  Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.
 

If the issue still persists contact the printer vendor for more assistance.

Let me know if this helps!

Have a beautiful day ahead! 🙂

[JeriMeri]

It keeps reverting to the HP printer...in hardware id I get this:  mf\officejet_3830_series&wsd&ip_print.  When I try to Update the Driver is refers to the old HP printer I had.  The Canon works fine and is in my Device and Printers site.  However my laptop icon there keeps showing the yellow triangle with the !     

IS there someplace I should go to remove all references to the HP printer?  I've uninstalled the software.

[A4Apollo]

@JeriMeri, thanks for your quick response and time.

I appreciate your efforts for trying out the steps.

Please try the steps recommended below.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Let me know if this helps!

Have a beautiful day ahead! 🙂