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‎04-10-2025 09:19 PM

HP Recommended
Product: HP OfficeJet Pro 9015
Operating System: Microsoft Windows 11

I performed a Cold Reset. Upon rebooting, the printer displayed a warning that Instant Ink cartridges must be registered before use. It then prompts for cartridge alignment, but the process hangs forever. This seems to be a software catch-22: alignment can’t proceed without registered cartridges, but registration isn’t possible until setup is complete.

 

3 REPLIES 3

‎04-11-2025 01:03 AM

HP Recommended

Prior the cold reset if the printer was registered to instant ink subscription you need to check your account and re-registrar the printer.

 




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‎04-11-2025 01:37 AM

HP Recommended

It was registered before the reset. However, I'm now stuck on the alignment screen because I'm using Instant Ink cartridges, and I can’t get past it to re-register the printer. Is there another way to register the printer without completing the initial setup?

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‎04-11-2025 05:57 AM

HP Recommended

When you log in to your instant ink account is printer visible there but offline? 

Can you access other printer menu to connect it to the wi-fi internet or you are stuck? If you can connect it to wi-fi can you use LAN cable to connect the printer to the internet?

 




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