Color LaserJet Enterprises M553-Prints VERY slow

[MPH22]

We recently got a new printer HP M553 Laser Jet Printer.  I use a laptop connected to the company internet and I connected the printer via the work servers.  I can print all documents very quickly, email, Word, PDF and PPT files. 

My boss has a desktop and she was connected to the printer via the same servers.  She is NOT able to print Word or PDF documents quickly at all.  A Word document took 3 minutes to print.  In viewing her queue the document is kept in "Spooling" mode and won't print for a long time.   Why is the printer not printing quickly for her?

What can help correct this? 

[I_am_here · Accepted solution]

Hi MPH22,

Thank you for your post!

I found a solution that works for other printers. Perhaps it might solve your issue too if you follow the steps mentioned there. The link is as follows:

http://support.hp.com/sg-en/document/bud03409

Have a great day!

[bibet80]

Hi,

I think the slow printing is caused by spooler issue. May be you can try to follow these procedures to restart the print spooler:

1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.
2. Save your work. After using these steps, your current print jobs are lost and will need to be printed again.
3. Open Windows Services using one of the following methods:
   • Search Windows for services, and click Services in the list of results.
   • On your keyboard, press Windows key ( ) + R, type services.msc in the window that opens, and then click OK.
4. Scroll through the list of services and find the name Print Spooler.
5. Right-click Print Spooler and select Stop.

Refer to the following link for more details.

http://support.hp.com/sg-en/document/c02205477

Hope this solve your problem.