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Color LaserJet Pro M479fnw
Microsoft Windows 10 (64-bit)

I a trying to install my new Color LaserJet Pro M479fnw through my LAN network.

I have a few computers in my LAN network, they all installed the printer without any issues.

But only one computer is giving me headaches.

It sees the printer and installs it as a scanner.

In HP Smart I can see the printer and the ink levels, but installation status says not installed.

If I try to update the driver of the printer I get a 'element not found' message.

I have installed the entire driver and software package.

Under printer and scanners I see the printer/scanner, but there is a message (driver is not available).

 

It appears something is blocking me installing the correct driver.

I get it working as a WSD-scanner but it won't show up on the WSD-printing queue.

I have tried everything looked in the registry if anything was different from my other computers.

Help would be very welcome.

2 REPLIES 2
HP Recommended

I have got this printer running on my computer now with a generic driver

First tried 'Generic Driver Text Only'. That worked, but could not print any pictures/fonts.

Now I replaced the driver with the MS Publisher driver, now I can print pictures as well.

Only problem is the printer has 2 papertrays and I cannot select papertrays with this driver.

The problem clearly is a corruption in the driverlist in Windows, but SFC and DISM don't pick it up.

I find this problem a lot while searcing the web, but there doesn't seem to be a good solution to delete drivers from the driverlist.

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In case anyone is struggeling with this problem, here is what I came up with.

The original printerdriver I was trying to install was a V4 driver.

I managed to find the V3 driver on the HP website and installed that one.

The printer was not stable with this driver, so I installed the HP universal driver.

For me it is working now, just simple printing is all I need on this workplace.

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