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HP Color Laserjet Pro MFP M281fdw
Microsoft Windows 10 (64-bit)

I have a Color Laserjet Pro M281fdw.  In the past, I was able to print to this printer from my laptop running Windows 10 Pro (64 bit).  I then connected the printer to my home network and was able to print from the printer. 

 

Somehow my driver was corrupted and unable to send a print command to the printer (error printing message).  I was still able to access the printer using both Smart HP as well as the Printer's IP address.  I uninstalled the driver and went through the process to reinstall the driver.  I encountered the same issue. 

 

I tried once again (uninstall and reinstall).  Now only the scan feature is installed and I keep getting messages that the driver is unavailable, even when I download the driver from HP's website. 

 

Please help me figure out how to install the driver so that I can print from my printer.

1 REPLY 1
HP Recommended

@Grochek1, Welcome to the HP Support Community!

 

I understand you are trying to instal the full-feature printer driver on your Win 10 PC. Let us perform a clean reinstallation of pre-installed HP drivers

  1.  In Windows, search for and open Programs and features 
  2.  Select your HP Printer 
  3.  Select Uninstall 
  4.  In Windows, search for and open Devices and printers 
  5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
  6.  Open up the run command with the “Windows key + R” key combo. 
  7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
  8.  Click on the “Drivers” tab 
  9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
  10.  Select Ok 
  11.  Select Apply and Ok on the Print Server Properties windows 
  12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.