Color PDF file that only prints B&W Mac OS Sequoia 15.5?

[NIKIEDZ]

Color PDF file that only prints B&W on my HP Smart tank 7602 from Mac OS Sequoia 15.5  

HELP!  How do I correct this ?  I see no HP drivers for the newest Mac OS ~ 

Thanks for your help!

Nicole

[zoey7886]

@NIKIEDZ, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Resolving B&W Printing Issue on HP Smart Tank 7602 with Mac OS Sequoia 15.5! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Smart Tank 7602 All-in-One printer is only printing in black and white when attempting to print a color PDF from Mac OS Sequoia 15.5, there are a few steps you can take to troubleshoot and hopefully resolve the issue:

Verify Color Printing Settings:

• Open the PDF file.
• Go to File > Print in the menu.
• Check the print dialog settings and ensure that the color output option is selected. Look for a section that allows you to choose between B&W and Color.

Use the HP Smart App:

• HP recommends using the HP Smart App, which typically provides the best experience and full functionality for printing with HP Smart Tank printers.
• You can download and install the HP Smart App from the Mac App Store.
• Once installed, open the HP Smart App, connect your printer, and try printing the PDF again from within the app.

Update Printer Firmware:

• Ensure that your printer’s firmware is up-to-date. You can do this through the HP Smart App or by visiting HP’s support website to manually download the latest firmware.

Check Driver Installation:

• Although HP does not explicitly list specific drivers for the newest Mac OS versions, the HP Smart App is recommended as it is likely compatible with Mac OS Sequoia 15.5.
• Make sure your printer is installed correctly and recognized by your system by visiting System Settings > Printers & Scanners and checking the status of your HP Smart Tank 7602.

Reset Printing System:

• Go to System Settings > Printers & Scanners.
• Right-click (or Ctrl-click) on the printer list and select Reset printing system.
• This will remove all printers and reset the configuration. You can then re-add your printer and test printing again.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,