Color option has disappeared from Printer Properties menu

[radiofool]

Color option has disappeared from Printer Properties menu. It was there, at one time, now it's gone. My Windows 11 computer prints in color with no problem. 

[Garp_senchau]

@radiofool, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It looks like your HP ENVY 5540 isn’t showing the color printing option in Printer Properties on your Windows 10 PC, even though it works fine on Windows 11. Let’s try a few things to bring it back!

First, check if the printer is set to grayscale mode. Go to Devices and Printers, right-click your printer, select Printing Preferences, and look for any black-and-white or grayscale settings. If it’s enabled, switch it back to color.

If the option is still missing, try updating or reinstalling the printer driver. Go to Device Manager > Print queues, right-click the HP ENVY 5540, and select Update driver. If that doesn’t work, uninstall the printer from Control Panel > Devices and Printers, restart your computer, and reinstall it using the latest driver from HP’s website.

You can also check the HP Smart app or HP Print and Scan Doctor to detect any driver-related issues.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,