• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-02-2022 02:34 PM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy Photo 7855 All-in-One previously printed in color.  After not using the color option for several weeks, today when I attempted to print in color, it did not.  Printer preferences only showing grayscale option.  My IT department uninstalled the software and reinstalled.  Option still not available. Any suggestions on how to resolve?

Category:
6 REPLIES 6

‎09-02-2022 03:09 PM

HP Recommended

It is possible that the driver is failing to recognize that your printer is color capable. Check this: On your computer go to control panel>devices and printers and then right click on the icon for your printer and select "printer properties" from the drop down menu. Then click on the device settings tab, scroll down until you see device type and change it to color. If you do not see these options it is possible that a non-HP driver such as a Microsoft IPP driver is installed.

 

monochrome.jpg

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎09-02-2022 03:19 PM

HP Recommended

Thank you very much for your response.  Unfortunately, what you are showing is not available to me.  Any other suggestions?

JenArt_1-1662153572301.png

 

Was this reply helpful? Yes No

‎09-02-2022 04:38 PM

HP Recommended

What happens if you click the color management tab that is visible in your screenshot?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎09-02-2022 06:06 PM

HP Recommended

JenArt_0-1662163492549.png

When I click on it, doesn't offer up related to printer.  My IT support did the same thing without be able to fix the issue.

Was this reply helpful? Yes No

‎09-02-2022 08:10 PM

HP Recommended

Can you post  screen shot of the advanced tab please.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎09-02-2022 10:16 PM

HP Recommended

JenArt_0-1662178452904.png

You are so kind in trying to help me resolve.  I sincerely appreciate your help.  It has been really upsetting to me that I spent over two hours of my day today with my IT support only for them to say they couldn't fix.  Could it be that my Windows 10 was updated and this caused an issue with the printer setting since previously it was printer ok and the color prompt was available?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.