• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-14-2022 03:16 PM

HP Recommended
Product: HP Photosmart C4780 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I haven't used my printer for almost a year. Now I'm using it and I'm not printing in color. D0 I need to just get another cartridge?

 

Category:
1 REPLY 1

‎09-17-2022 03:44 PM

HP Recommended

Hi @LSCALES ,

 

Maybe the cartridge has dried ink and needs to clean.

 

Try the steps in the next video:

 

 

If the printer still don´t print in color then you need to get another cartridge.

 

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

dodecaedron


@ferRX / I am a volunteer posting answers on my own time.
DTM Print Tutorial: How to reactivate dried cartridges
DTM Print Tutorial: How to reactivate dried cartridges
youtube.com/watch?v=U3dp1T7tr4M&ab_channel=DTMP...
For more information about our label printers and applicators visit us at dtm-print.eu There are two different ways to reactivate your Primera cartridge, which will be explained in this video.Please note, that no matter which option you choose, make sure to repeat the steps of each option until ...
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.