Communication between computer and printer

[KCarty89]

My printer has never been able to "see" jobs sent from my laptop consistently. I have installed the HP Smart App and enabled the printer on my Lenovo laptop. The printer is connected to wifi, and so is the laptop. However, when I send jobs to print from my Lenovo laptop, the computer "sees" them and says they're queued, but the printer doesn't seem to "see" them. They don't show up on the jobs screen, and the computer doesn't do anything. Any ideas on how to fix this? I'm at my wit's end and frustrated because my warranty has run out.

[sandytechy20]

@KCarty89

Welcome to the HP support community.

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.