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‎02-10-2025 10:48 PM

HP Recommended
Product: HP ENVY 6055e All-in-One Printer

The same issue as raised in 2022 (and before) which went unsolved:  In the HP Printer Assistant a note displays, "computer can't establish a two-way communication with the device."  All other operations work (Print and Scan, Customize Your Printer and PSDR) except the Printer Assistant Tools page--which includes all of the printer information:  Ink levels, Align Ink Ctgs. and cleaning tools, internet info, test reports, etc.  Everything suggested to fix it doesn't work.   In addition, in the Control Panel Uninstall Programs, I ran a repair of the installed software.  No change.  Does anyone wish to actually solve this problem?  RC

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