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‎11-07-2019 01:20 PM

HP Recommended
Product: HP Officejet Pro 8620
Operating System: macOS 10.15 Catalina

Are the latest HP Officejet Pro 8620 drivers compatible with Mac Catalina?

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-11-2019 01:34 PM

HP Recommended

@animalfat, Welcome to HP Support Community!

 

This could be a connectivity issue. Let us try to isolate it-

  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎11-10-2019 11:02 AM

HP Recommended

@Zeidie, Welcome to HP Support Community!

 

Yes, HP has released the printer driver for HP Officejet Pro 8620 which is compatible with Mac OS 10.15. Click here to download and install the same.

 

Let me know if you need any further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎11-10-2019 11:16 AM

HP Recommended

HP Easy Start 

Connect

Select the device you want to use and then click Continue

 

No devices have been found

 

How do I install this new driver for Catalina?

Was this reply helpful? Yes No

‎11-11-2019 01:34 PM

HP Recommended

@animalfat, Welcome to HP Support Community!

 

This could be a connectivity issue. Let us try to isolate it-

  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎11-11-2019 04:49 PM

HP Recommended

Accept as Solution

Was this reply helpful? Yes No
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