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‎07-22-2022 05:51 PM - last edited on ‎08-09-2022 06:25 AM by

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 11

Apparently back in February 2022 HP downloaded firmware into my printers, one at my home and one at my office, to prevent the use of compatible cartridges.

There was a way to back out of that particular update but HP made the website take down the fix.[Content Removed]

HP has stolen control of my printers away from me and mandated that I use only the products they provide. This was not what I agreed to when I purchased this printer.

Does anyone know if  HP has decided to allow people to back out of this firmware update and allow use of compatible cartridges.

 

Category:
1 REPLY 1

‎08-20-2022 03:18 PM

HP Recommended

Hi @BW33604,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP OfficeJet Pro 6978 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • Are you using genuine HP ink cartridges?
  • Are you enrolled in Instant Ink?

While you respond to that, you may visit the HP Privacy Policy Website.

 

Update the printer firmware 

 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating printer firmware.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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