Complete activation at hp+ admin portal page

[I_Morales]

I have done everything requested I do. I have downloaded and installed HP Smart but my printer is not found. The screen on the printer has "Complete activation at hp+ admin portal". I cannot get past this to add the printer to our network.

The panel also has a triangle with the exclamation and green refresh blinking. 

I plugged into the printer directly with a USB and tried to do a Factory Reset but I receive a error message: The printer is busy. Try again later. 

Please help we have about four (4) printers that have the same issue. 

[ferRX]

Hi @I_Morales 

First thing first, you need to check the Laserjet printer model.

1. If this a regular Laserjet 4001dn then you simply need to complete the installation with the driver from HP Support page from the next link:

>> https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-pro-4001-4004n-dn-dw-d-printe...

2. But if the printer is a Laserjet 4001dne, with that "e" at the end, that means this is a Laserjet HP+ Plus model , so then you need to complete the registration process

to activate HP+ printer in the next link:

>> https://www.hpsmart.com/activate

•  This is a registration process to activate HP Plus services and this is a configuration that needs to be done with all Laserjet HP+ Plus models.

• Please check the next link with Setup Guide:
• >> Setup Guide (included in the box) for a Laserjet 4001dne printer
• Spoiler

  
•  In the other hand, there is an optional offer to setup Instant Ink service, but remember this is optional.

•  Please check the next video with the steps needed to complete the HP+ Plus activation.
• https://www.youtube.com/watch?v=0ZqkeRyVoYU

• Also you have the option to contact HP Support to help you in the installation process
• >> https://support.hp.com/us-en/help/hp-plus

• 

• Hope this information is helping you in the installation of your printer. 😊

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Best regards,

ferRX.