Computer cannot communicate with printer

[ron-hhi]

HP Deskjet 1010 Series with MacOS 14.4 Sonoma gives error message "Unable to communicate with the printer at this time." when I try to print.  Is this printer compatible with Sonoma?

[Nal_NR · Accepted solution]

Hi @ron-hhi,

Welcome to the HP Support Community. 

I'd be happy to help you! 

You are right. This model is not supported on your current OS Mac Sonoma14.4

This printer is compatible with Mac 10.5.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[ron-hhi]

This is obviously a very old printer so I was not surprised that it was not compatible with MacOS 14.4; however, I was pleasantly surprised that when I updated my operating system to MacOS 14.5, THE PRINTER WORKED!!!

Thanks for taking the time to respond to my post.

[Nal_NR]

Hi @ron-hhi,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us.