My computer doesn't recognize the printer. The printer is on the network. I've reinstalled factory defaults, have uninstalled and reinstalled drivers, nothing works. Assume it's a firewall issue, but cannot find out how to address it. Have done every single diagnostic and nothing helps. I cannot print or scan. This is a home office - I'm dead in the water.
Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
Make sure the printer and the PC are connected to the same wireless network.
This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
Restart the wireless router, the printer, and the PC
If the printer is not connected to the network, follow the below steps:
On the printer screen, go to Setup > Network Setup > Restore network settings
Go back to Network > Wireless > Wireless setup wizard and select your network.
Run HP Print and Scan Doctor to diagnose and fix any driver issue
Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.
If the issue persists, proceed to the next step.
Clean reinstallation of Pre-installed HP drivers
In Windows, search for and open Programs and features
Select your HP Printer
In Windows, search for and open Devices and printers
In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
Open up the run command with the “Windows key + R” key combo.
Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
Click on the “Drivers” tab
Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
Select Apply and Ok on the Print Server Properties windows
Close Devices and Printers, restart the computer.
Click here to download the HP Full-featured driver.
Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.
Hope this helps! Keep me posted.
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