Computer is asking for the recipients fax number when trying to print

[jimbo165]

When trying to print from computer screen or from a file I get the message asking for recipients fax number  

[Dragon-Fur]

@jimbo165 

Welcome to the HP Community --

The following is relevant to a supported printer model and supported versions of Windows.

Possible reasons for this reaction when submitting a print job might include one or more of...

• The full driver printer software is not installed.

OR

• The full driver printer software is installed but is not fully functional (corruption of some kind).

Ask if you need help to (re)install the full driver printer software

AND

Remind us of your printer model and the Windows OS / version.

Other reasons for "I'm a fax" ?

• The full driver printer software is installed and is functional and the Default Printer is not correct or is under the control of Windows.

• The full driver is installed, is functional, and the default printer is selected -- the Printer in the job setup is pointed at the "fax driver" instead of the print driver.

Examples

= = = = = = = = = = = = = = = =

Preparation > Check / enable the printer as the “Default Printer”

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Scroll down > Switch OFF Let Windows manage my default printer

Scroll up > Select (Left-Click) your printer from the list of printers > Set as Default

Windows 10

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

Default_Printer_Check_and_Manage_3

= = = = = = = = = = = = = = = =

Job Configuration

Example - HP Smart - Windows - Simple PDF Print

Print menu - Printer selection list

HP_Smart_Win_PDF_Print_15

===================================

Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"