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Locked

‎01-06-2022 01:11 PM

HP Recommended
Product: Laserjet Pro MFP M28a
Operating System: Microsoft Windows 11

My computer suddenly won't recognize my printer when I want to scan something. I was able to print normally. I uninstalled the printer and am attempting to reinstall it with HP Smart, but my computer doesn't recognize the printer as an available option. Do I need to factory reset the printer?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-06-2022 02:01 PM

HP Recommended

Hello @jedwards0104 ,
Welcome to the HP Support Community!

 

  1. download only this software package: HP LaserJet Pro MFP M28/M29/M30a Printer Full Software Solution 
  2. Switch off printer
  3. Uninstall the HP software, drivers, and apps used with HP printers 
  4. Reboot system
  5. install the Full Software Solution
  6. remember not to turn on the printer until you are asked for the connection type.

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎01-06-2022 02:01 PM

HP Recommended

Hello @jedwards0104 ,
Welcome to the HP Support Community!

 

  1. download only this software package: HP LaserJet Pro MFP M28/M29/M30a Printer Full Software Solution 
  2. Switch off printer
  3. Uninstall the HP software, drivers, and apps used with HP printers 
  4. Reboot system
  5. install the Full Software Solution
  6. remember not to turn on the printer until you are asked for the connection type.

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
1 person found this reply helpful
Was this reply helpful? Yes No

‎01-10-2022 12:00 PM

HP Recommended

That worked! Thanks for your help!

Was this reply helpful? Yes No
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