Computer says printer is offline and will not print, but it is online

[dMo69]

I have jumped through all the tech hoops and there appears to be no perfect solution to this problem. However, I can change my wireless direct settings from On With Security to On Without Security to Off, and any time I do this, the job in the que will begin. But I have to do it almost every time I print something. I need to scan from my remote IO. Let me know if HP has a better solution. Obviously the computer isn't talking properly to the printer. I started having this problem after switching to Windows 10, but not right away oddly, so I don't think it's a Windows issue.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Can you try this:

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Hope that helps!

[dMo69]

Thank you so much. That worked perfectly and it was an easy fix.

[greenturtle]

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

[dMo69]

However, it did not seem to work with scan function. Each time I need to scan I need to reconfigure the computer to talk to the printer.

[greenturtle]

HI @dMo69

if TCP/IP is not working well, can you try a Static IP address?

This relevant video will show you how to do that ;

Creating a Static IP address using EWS

Hope that helps!