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Locked

‎03-12-2022 10:29 AM

HP Recommended
Product: HP OfficeJet 5740 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Buongiorno, ho un problema durante la configurazione della stampante. Negli ultimi passaggi della configurazione si blocca con questa schermata (foto 1 allegata), subito dopo la pagina (foto 2 allegata). La stampante viene vista dal mio PC e in stato "pronta" ma provando a stampare con qualsiasi programma esce l'avviso che la stampante non risulta configurata correttamente.

Il mio PC indica questa diagnosi di errore: 

La migrazione del dispositivo SWD\PRINTENUM\WSD-723ca60e-00d2-448f-91f0-bb821afd5084 non è stata eseguita a causa di una corrispondenza parziale o ambigua.

ID ultima istanza dispositivo: USBPRINT\CanonMG2500_series\7&14c31a99&0&USB003
GUID classe: {4d36e979-e325-11ce-bfc1-08002be10318}
Percorso:
Classificazione migrazione: 0xF000FFFFFB01F132
Presente: false
Stato: 0xC0000719

 

Ho provato di tutto ma non riesco a risolvere, reinstallato tutto, aggiornato tutti i driver e software più recenti 1.jpeg2.jpege controllato anche lo spooler di stampa. 

Ringrazio

Category:
1 REPLY 1

‎03-12-2022 10:56 AM

HP Recommended

Hey @GRETA1998 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
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