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HP Recommended
HP LASERJET PRO M15A
macOS 10.15 Catalina

1st picture - It shows that is connected
2nd picture - Is connecting to printer
3rd picture - It says is printing and it closed the printing window in 1 sec and says completed.

But nothing has came out from my printer.

 

I tried restarting and installing the drivers.. but is still the same..

Please advise...

 

it shows that is conenctedit shows that is conencted1st it goes (connecting to printer)1st it goes (connecting to printer)2nd it goes (printing)2nd it goes (printing)3rd It finished in 1 sec but nothing cam eout from my printer3rd It finished in 1 sec but nothing cam eout from my printer

1 REPLY 1
HP Recommended

@AUSTINTR

Thank you for posting on HP Support Community.

 

I'd be happy to assist you with a printing issue. I have a few troubleshooting steps we could try to fix the issue:  

  1. •    Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
  2. •    If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  3. •    The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.
  4. •    Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

And, also perform a ping test to check the connectivity

  • Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  • On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
  • Check the second box that says Send only > 10 pings
  • Click on ping > Check the results at the end if any packets are lost
    Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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