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‎12-08-2018 11:54 AM

HP Recommended
Product: Deskjet 3510 series
Operating System: macOS 10.14 Mojave

I am able to connect my deskjet 3510 printer to my wireless network however I can not get my macbook (or any device) to recognize the printer.

2 people had the same question
1 REPLY 1

‎12-10-2018 06:24 AM

HP Recommended

@dwahle14

 

A warm welcome to HP Forums!

I understand you need support and I'll be glad to help you out. However, for an accurate solution, I would need more details:

What's the make and model of your WiFi router?

Do you have any antivirus software installed on your Mac?

Do you have a guest network enabled on your WiFi router?

Approximately how far is the printer located from the WiFi router?

Could you check for WiFi interference and also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless button on the printer display.

Senan6806


I am an HP Employee

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