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Locked

‎12-29-2021 02:33 PM

HP Recommended
Product: LaserJet Pro MFP M28-M31

Hello! 

 

I had to reset my WiFi network password which caused my printer to disconnect. Now I can't figure out how to add the network back. In using the HP Smart app & cannot set it up as a new printer because the HP Setup WiFI network does not populate & I cannot set it up as an existing printer because it needs to be connected to the same network as my device & (DUH!) that's the whole reason I need help to begin with. 

Does anyone have any advice? No one from HP Support will help me over the phone. Would appreciate any workarounds!

Category:
2 people had the same question
1 REPLY 1

‎12-29-2021 04:41 PM

HP Recommended

@Cder 

 

Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:


                     https://www.hp.com/au-en/campaigns/wireless-printing-center/reconfiguring-system-help3.html


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.


Regards.

BH
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