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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended

I want to connect my android phone to my HP Envy 6065e with black ink I bought and did not get from instant ink? Cancelled my subscription! Robert Couch 

3 REPLIES 3
HP Recommended

I do not have an instant ink printer. My understanding is that if you run out of ink, or you cancel your subscription, you can use genuine Hewlett Packard cartridges either original or refilled. They must have an HP chip in the cartridge.
The below type is unlikely to work.

BeemerBiker_0-1762111322077.png


Note that this is a peer to peer forum and I am just the messenger of this bad news: Instant ink cartridges can only be used when the ink subscription is active.  

 


While HP Instant Ink printers can be used with no subscription, select HP Plus printers may require a subscription to operate.


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HP Recommended

Hi, I bought a tri color cartridge that is non instant ink, but I don't have a black yet? Will a Envy 6065e work with one cartridge only?

HP Recommended

I do not think it will even scan a document unless all the cartridges are in place.   Sorry!


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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